Support
We read every message, and usually reply within a couple of days.
Write to us about a problem, a question or an idea. A screenshot helps.
Email hello.waterme@gmail.comYou can also use Settings → Send feedback in the app, which fills in your iPhone model and app version for you.
Common questions
My plant is drooping, even though I watered it.
This is expected. A wilted plant takes a day or two to recover after watering, as real plants do. If the soil is still moist, wait rather than watering again: overwatering does more harm than underwatering.
I'm not getting reminders.
Check that reminders are on in Windowsill's settings, and that notifications for Windowsill are allowed in the iOS Settings app (Settings → Notifications → Windowsill). Reminders arrive at the time of day you picked, only on days when a plant needs water.
How do I move a plant to another room?
Tap the plant, choose Move, pick a room, then tap a glowing spot and Place here. Nothing changes until you place it. Some spots only fit certain pot sizes, so a big plant may need the floor.
One of my plants died. Can I get it back?
Unfortunately not. You can compost it and keep the pot. If you took a cutting from it earlier, that plant carries on.
Will my garden move to a new iPhone?
Your garden is saved on your device. An iPhone backup or a direct transfer to a new iPhone normally brings app data with it. If something goes missing, email us.
Is the care advice accurate?
Each care tag is written to match the real species. If something doesn't match your experience, please tell us and we'll correct it.
Privacy
Windowsill collects no personal data. Read the privacy policy.